6.06.2006

1. The phrase "new and improved". What the hell? That doesn't make any sense.

2. Neither does 110%. You can't give 110%. 100% is 100% - I'd be damn well satsified with 100% and so should you.

3. A coworker used the phrase "great minds think alike" today. No they don't. I'm sick of these shit-sayings. What defines a mind as great is the fact that it's unlike all other minds. If great minds truly thought alike, then they wouldn't be great, they would just be above average. Einstein was a great mind. Da Vinci and Newton were great minds. Jeff at work is not a great mind - especially when he ended it with, "right dawg?". Great minds do not think alike.

4. My lunch is scheduled for 2:30 today.

5. I had a customer today who had a sales concern with a dealership. The way the automotive industry is structured is just like any other retail industry. A company makes a product, and a retail store sells it to the public. So if you purchase a Sony TV at Best Buy and you think they ripped you off, you would go to Best Buy and complain right? You wouldn't call Sony because that would be ridiculous. Well, some customers call GM when they think a dealer (who's an independent retail store) ripped them off. This customer did just that. I told him sorry, you need to take it up with the dealer. To which he replied, "Well I guess I'll just have to write a letter to the CEO and complain about what poor customer service I'm getting." Let's get this straight: because of the way the industry is structured I've followed company policy by directing you to the dealership. Company policy is approved by and the responsibility of the CEO. So basically you're going to write to the CEO to tell him that I'm following the policies which he endorses (ie you're going to inform him that I'm doing my job correctly). People make no sense. Besides that, you really think you're going to write a letter to the CEO of a corporation that's worth more than Canada?

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