1. Traffic was a bitch this morning.
2. Convergys counts tardies - like in grade school. I am an adult, this is bullshit. If we get 5 tardies we get "written up" - oooh, I'm scared. I was seven minutes late, holy shit!! I'm going to bring down the whole corporation with my occasional modest disregard for punctuality!! Fuck this job.
3. My industry (customer service) is driven by customer satisfaction scores. When a customer calls in we document their shit, answer their questions/assist them, and send them on their merry way. Then, an independent company known as Ipsos calls customers back at random every week and has them rate their experience with us. It's complete bullshit. The company expects us to get good Ipsos scores because it's how GM is rated in the industry, but they don't take into account the fact that people are irrational and we can't really control what they think. But what really pisses me off is employees always complain that we're forced to get all the customers info and document the simplest shit.
Customer: "Do Oldsmobile dealerships exist anymore?"
Me: "Can I get your name, phone number, address, VIN, credit card, first born and soul... then I'll tell you."
Customer (10 minutes later): "This is bullshit." *CLICK*
Me: "Yeah."
I've always been told that if I document simple shit then that means it raises my chances of getting good Ipsos scores because the customers are easily satisfied - and that's true. However, I realized today that the main reason we're forced to do this isn't for my personal performance scores, it's because on the whole it ups the chances that the business (ie GM) is going to get an overall good score in customer satisfaction. But that's not an actual representation of how well we assist customers who actually need assistance with vehicle repairs. It's bullshit - GM's just trying to puff up their image. I hate the corporate world.
4. I found the front page of the newspaper, but I couldn't find the contents. I had the first and last pages of section A - I just wanted the rest of the section. Who pulls entire sections of the newspaper apart anyway?
5. I hate Corvette owners. They're dickheads. MAJOR dickheads. If you know a Corvette owner do us all a favor and pull the stick out of their ass and beat them with it. Then hire an inmate to rape them, give their job to an illegal immigrant, and finally leave an oh-so-slight scratch on the vehicle itself. If you ARE a Corvette owner, kill yourself.
6. I went to lunch and bought food but I wasn't actually hungry. I knew I would be later though, so I forced myself to eat two chalupas.
7. I had a customer complaining that she had to wait at the dealership all day for them to fix her car. She said, "I had to wait there all day... with TWO kids! Do you know what it's like to sit there all day and have to watch two kids? etc etc". If they're such a horrible burden why did you have them in the first place? And especially if they weren't planned you have no right to bitch to anybody about anything. Newsflash: having kids is your own damn fault.
2. Convergys counts tardies - like in grade school. I am an adult, this is bullshit. If we get 5 tardies we get "written up" - oooh, I'm scared. I was seven minutes late, holy shit!! I'm going to bring down the whole corporation with my occasional modest disregard for punctuality!! Fuck this job.
3. My industry (customer service) is driven by customer satisfaction scores. When a customer calls in we document their shit, answer their questions/assist them, and send them on their merry way. Then, an independent company known as Ipsos calls customers back at random every week and has them rate their experience with us. It's complete bullshit. The company expects us to get good Ipsos scores because it's how GM is rated in the industry, but they don't take into account the fact that people are irrational and we can't really control what they think. But what really pisses me off is employees always complain that we're forced to get all the customers info and document the simplest shit.
Customer: "Do Oldsmobile dealerships exist anymore?"
Me: "Can I get your name, phone number, address, VIN, credit card, first born and soul... then I'll tell you."
Customer (10 minutes later): "This is bullshit." *CLICK*
Me: "Yeah."
I've always been told that if I document simple shit then that means it raises my chances of getting good Ipsos scores because the customers are easily satisfied - and that's true. However, I realized today that the main reason we're forced to do this isn't for my personal performance scores, it's because on the whole it ups the chances that the business (ie GM) is going to get an overall good score in customer satisfaction. But that's not an actual representation of how well we assist customers who actually need assistance with vehicle repairs. It's bullshit - GM's just trying to puff up their image. I hate the corporate world.
4. I found the front page of the newspaper, but I couldn't find the contents. I had the first and last pages of section A - I just wanted the rest of the section. Who pulls entire sections of the newspaper apart anyway?
5. I hate Corvette owners. They're dickheads. MAJOR dickheads. If you know a Corvette owner do us all a favor and pull the stick out of their ass and beat them with it. Then hire an inmate to rape them, give their job to an illegal immigrant, and finally leave an oh-so-slight scratch on the vehicle itself. If you ARE a Corvette owner, kill yourself.
6. I went to lunch and bought food but I wasn't actually hungry. I knew I would be later though, so I forced myself to eat two chalupas.
7. I had a customer complaining that she had to wait at the dealership all day for them to fix her car. She said, "I had to wait there all day... with TWO kids! Do you know what it's like to sit there all day and have to watch two kids? etc etc". If they're such a horrible burden why did you have them in the first place? And especially if they weren't planned you have no right to bitch to anybody about anything. Newsflash: having kids is your own damn fault.
posted by blackoutperiod at 10:04 AM
0 Comments:
Post a Comment
<< Home