1. What's with people misspelling the word 'woman' as 'women' lately? I'm seeing it everywhere. I even saw it in a news article on Google - "US army soldiers accused of raping a young Iraqi women..." You've got to be kidding me. It's not that hard to get it right people. Everytime I'm reading and that mistake interrupts the flow I just want to puke.
2. Two guys on my team thought it would be funny to sabotage Jeff's phone so that it didn't work. All they did was flip a hidden switch and loosen the connector. When Jeff tried to use it it didn't work at all. He and my manager tried to fix it and eventually switched phone sets - to no avail. He was super pissed and started yelling and throwing a tantrum like a little kid. Pissed me off because I'm right next to him and on the phone. This guy is about 6'4" and 300+ pounds - he's a big dude - and he was bitching like a whiny child. Why can't adults act like adults any more?
3. I called a customer and his wife answered. I said, "I'm looking for Kenneth X." She says, "Well, this is Sue X." as if to say, 'I can speak for him'. Yeah, I can hear that you're Sue, but I'm looking for Kenneth, bitch. Doesn't help me.
4. The big Kit Kat Crisp bars are too chocolatey.
5. I just had a customer complain to me that his tail light has had a reccuring short. He was pulled over because of it and got a DUI because he had been drinking and thinks GM is responsible.
6. A customer had a bad sales experience with his dealership and wrote a letter. Here's the letter in its entirety - the spelling and grammar errors have been preserved - but they are moderate compared with what I normally receive. The main point that pisses me off is at the end of the letter:
"I bought a 2006 Buick LaCross from DAVID Buick in Niagara Falls New York.
I was not happy with my transaction. It's almost a month, and I have never received any kind of call, asking me how I liked the car, or to say Thank You for buying a Buick.
I felt the way I was treated by the Sales Manager at the time, was uncalled for. After selecting the car, I came back a few days later to place a $500.00 down payment. I sat in the sales office for almost 30 min waiting for a receipt, when I finally got up and went to look for the salesman, I found him in the Sales Managers office, when I asked what was taking so long, the sales manager told the sales man, give him his money back, needless to say I was not happy about the way I was being treated.
The sales Manager informed me, that I had to go and talk with the finance person. When I asked why I had to do this, I was told it's policy. I was paying cash for the car!!! I did not understand why a visit to the finance man was necessary, and it turned out, I sat in his office for over 20 min, waiting to see him. I walked out, very upset.
I was also told by the sales man, that I had 100 min,. of call time on the phone feature, after reading my car book, and talking with on star, I was informed, I only had 30 min. of call time. Someone better know their features better.
To add insult to injury, when I received a post card telling me that my car registration was in, and that I would have to pay an additional cost of $20.00 I hit the roof. I understand that dealership does not know what the DMV will charge, but I felt, after paying almost $20 thousand dollars for my new car, the extra $20.00 cost could of and should have been absorbed by the dealership.
After talking with the vice president or who ever he was, he took me back to the department that handled the registration part and waved the cost.
I have always bought foreign cars, never American, and from the way I was treated, I don't think I'd by a American car again.
It's no wonder the American Car Market is in the trouble it is.
When I bought my last Toyota from West Herr, they not only called me a few days later to see how I like the car, they sent me a Chocolate Cookie Gram on top of it.
What did I get from David????? Heart ace and nothing.
Sincerely Yours,
Douchebag McGee"
Okay - we're not your real dad trying to compete for your love with your step-dad. You're an adult and this is business - we shouldn't have to coddle you. I asked him what the dealer did about his concern and he tells me, "I stood in their showroom complaining outloud and they did nothing!" Gee, I can't imagine why they didn't help you when you were acting like a child. Fuck this guy.
2. Two guys on my team thought it would be funny to sabotage Jeff's phone so that it didn't work. All they did was flip a hidden switch and loosen the connector. When Jeff tried to use it it didn't work at all. He and my manager tried to fix it and eventually switched phone sets - to no avail. He was super pissed and started yelling and throwing a tantrum like a little kid. Pissed me off because I'm right next to him and on the phone. This guy is about 6'4" and 300+ pounds - he's a big dude - and he was bitching like a whiny child. Why can't adults act like adults any more?
3. I called a customer and his wife answered. I said, "I'm looking for Kenneth X." She says, "Well, this is Sue X." as if to say, 'I can speak for him'. Yeah, I can hear that you're Sue, but I'm looking for Kenneth, bitch. Doesn't help me.
4. The big Kit Kat Crisp bars are too chocolatey.
5. I just had a customer complain to me that his tail light has had a reccuring short. He was pulled over because of it and got a DUI because he had been drinking and thinks GM is responsible.
6. A customer had a bad sales experience with his dealership and wrote a letter. Here's the letter in its entirety - the spelling and grammar errors have been preserved - but they are moderate compared with what I normally receive. The main point that pisses me off is at the end of the letter:
"I bought a 2006 Buick LaCross from DAVID Buick in Niagara Falls New York.
I was not happy with my transaction. It's almost a month, and I have never received any kind of call, asking me how I liked the car, or to say Thank You for buying a Buick.
I felt the way I was treated by the Sales Manager at the time, was uncalled for. After selecting the car, I came back a few days later to place a $500.00 down payment. I sat in the sales office for almost 30 min waiting for a receipt, when I finally got up and went to look for the salesman, I found him in the Sales Managers office, when I asked what was taking so long, the sales manager told the sales man, give him his money back, needless to say I was not happy about the way I was being treated.
The sales Manager informed me, that I had to go and talk with the finance person. When I asked why I had to do this, I was told it's policy. I was paying cash for the car!!! I did not understand why a visit to the finance man was necessary, and it turned out, I sat in his office for over 20 min, waiting to see him. I walked out, very upset.
I was also told by the sales man, that I had 100 min,. of call time on the phone feature, after reading my car book, and talking with on star, I was informed, I only had 30 min. of call time. Someone better know their features better.
To add insult to injury, when I received a post card telling me that my car registration was in, and that I would have to pay an additional cost of $20.00 I hit the roof. I understand that dealership does not know what the DMV will charge, but I felt, after paying almost $20 thousand dollars for my new car, the extra $20.00 cost could of and should have been absorbed by the dealership.
After talking with the vice president or who ever he was, he took me back to the department that handled the registration part and waved the cost.
I have always bought foreign cars, never American, and from the way I was treated, I don't think I'd by a American car again.
It's no wonder the American Car Market is in the trouble it is.
When I bought my last Toyota from West Herr, they not only called me a few days later to see how I like the car, they sent me a Chocolate Cookie Gram on top of it.
What did I get from David????? Heart ace and nothing.
Sincerely Yours,
Douchebag McGee"
Okay - we're not your real dad trying to compete for your love with your step-dad. You're an adult and this is business - we shouldn't have to coddle you. I asked him what the dealer did about his concern and he tells me, "I stood in their showroom complaining outloud and they did nothing!" Gee, I can't imagine why they didn't help you when you were acting like a child. Fuck this guy.
posted by blackoutperiod at 10:55 AM
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