6.16.2006

1. I think my manager was looking at my computer. When I came back from break my chair was tucked into my desk (which I didn't do), and my computer hadn't timed out and locked itself which it does after 10 minutes, but I had been gone for 15. I think he was checking my internet history to see if I've been browsing. I'm going to lock it out when I get up from now on.

2. I had a customer call in who purchased a 2007 Tahoe. A month later he received in the mail a $1500 incentive coupon for new GM vehicles, including 07 Tahoes. He tried to get the dealer to apply it retroactively, but it was rejected. So he calls me to bitch. I call the dealer and they tell me the reason it was rejected was because the incentive was issued May 1st, and only applies to vehicles purchased after May 1st. Too bad the douchebag took delivery of the vehicle on April 19th. Sorry, can't bend the rules. I kept telling him this and this New Jersey fucker kept demanding that I transfer him to somebody that makes the rules, so they can change them for him. Yeah, fuck you dude - GM is the largest corporation on the planet, let me transfer you to Bob, he makes all the rules. This guy was retired and he said he's going to make his new career spending his golden years sueing GM. I told him good luck, but in my opinion he'll get nowhere because the rules are clearly stated and he's attempting to violate them. He told me I'm a lackey with no authority and then said, "See ya, sonny!" Go to bed old man.

3. I saw a news headline that said, "Inhaling Helium: Dangerous?"

4. At Convergys, if you miss a day unexcused you accrue an 'occurance'. If you get 10 occurances in a year, potentially they can fire you. You can miss 25% of your shift and not get an occurance, so for most people with 8 hour work days, this means you can miss 2 hours of your work shift. My manager left over 3 hours early today just because it's Friday and he can do it without getting an occurance. That fucker.

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