1. I'm hungry - I ate a Butterfinger and some almonds but I'm still starving.
2. I'm getting a lot of shitty customers today.
3. A customer bought her vehicle and never received her title. I asked what dealership she bought it at and she didn't know. I asked what city it was in, she didn't know. She said, "It's in New Jersey." Oh, thanks - that only narrows it down to about 200. Don't worry if you put down $40k + on a vehicle, it's not important to remember anything about the purchase.
4. Since I work at a call center everything we do is tracked by our phones. Everything has an "AUX state" to determine how we're being paid and for what. We have different auxes for things like break, lunch, training, quality coaching, meetings, etc. Technically we're supposed to aux into break (which isn't paid) if we're away from our desk; this includes going to the bathroom. I don't aux to piss because I think it's bullshit - every other company in the world pays their employees to piss, why not mine? I was walking to the bathroom and my dickhead TM asks, "Did you aux?" I played stupid and said, "For what?" And he reminded me of the bullshit policy. How can a company hire human beings and not expect to pay them for the minute and a half it takes to piss? My desk is right by the bathrooms, I waste 10 times that amount of time every day chatting with coworkers about mindless garbage, you can't pay me to take a leak? Asinine. From now on I'll aux into meeting.
5. The other half of #4 was that if we aren't available to take calls after 30 minutes then a group of time management cops called 'resource' calls on us and our managers give us shit. My manager also informed me as I walked to the bathroom that resource is calling on me. Fucking liar. I happen to know for a fact that I got off of an inbound call 11 minutes ago. No way do they call after 11 fucking minutes. Asshole.
2. I'm getting a lot of shitty customers today.
3. A customer bought her vehicle and never received her title. I asked what dealership she bought it at and she didn't know. I asked what city it was in, she didn't know. She said, "It's in New Jersey." Oh, thanks - that only narrows it down to about 200. Don't worry if you put down $40k + on a vehicle, it's not important to remember anything about the purchase.
4. Since I work at a call center everything we do is tracked by our phones. Everything has an "AUX state" to determine how we're being paid and for what. We have different auxes for things like break, lunch, training, quality coaching, meetings, etc. Technically we're supposed to aux into break (which isn't paid) if we're away from our desk; this includes going to the bathroom. I don't aux to piss because I think it's bullshit - every other company in the world pays their employees to piss, why not mine? I was walking to the bathroom and my dickhead TM asks, "Did you aux?" I played stupid and said, "For what?" And he reminded me of the bullshit policy. How can a company hire human beings and not expect to pay them for the minute and a half it takes to piss? My desk is right by the bathrooms, I waste 10 times that amount of time every day chatting with coworkers about mindless garbage, you can't pay me to take a leak? Asinine. From now on I'll aux into meeting.
5. The other half of #4 was that if we aren't available to take calls after 30 minutes then a group of time management cops called 'resource' calls on us and our managers give us shit. My manager also informed me as I walked to the bathroom that resource is calling on me. Fucking liar. I happen to know for a fact that I got off of an inbound call 11 minutes ago. No way do they call after 11 fucking minutes. Asshole.
posted by blackoutperiod at 12:30 PM
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