1. I'm too lazy to write anything that I care about.
2. I have cat hair all over my shirt.
3. I just realized I'm missing my break right now.
4. I just had a customer call me and tell me that he's trapped inside the vehicle and can't open the doors. You've got to be kidding me. How hard is it to open the damn window? Or the rear hatch? I don't believe him - I'm sure it was just locked doors or some stupid shit like that. I transferred him to roadside assistance - I'm not getting involved with that.
5. My manager told us he would be gone all this week but he's here today.
6. I work with a woman who is digustingly sweet to her customers. That doesn't bother me - what bothers me is that the company always tells us to be like that and in reality you HAVE to be like that to grown adults just so they don't get super-pissed over something they have no right to be angry about in the first place. Why should I have to baby mature adults? Now, I generally follow the, "there's no excuse for rudeness" rule, so I'm pretty good on the phone and in person, but there's a difference between being rude and being blunt. If I have bad news to deliver and I'm blunt, my ass gets chewed, if I'm super nice about it the customer is generally patient and understanding. Why? It's the same information - your brain should be able to process it as the same thing. Nothing can change it, but since I didn't coddle them, they suddenly become unreasonable and demanding? Fuck that, I'm not treating anyone like a baby except babies. It's not MY problem if they can't handle it.
2. I have cat hair all over my shirt.
3. I just realized I'm missing my break right now.
4. I just had a customer call me and tell me that he's trapped inside the vehicle and can't open the doors. You've got to be kidding me. How hard is it to open the damn window? Or the rear hatch? I don't believe him - I'm sure it was just locked doors or some stupid shit like that. I transferred him to roadside assistance - I'm not getting involved with that.
5. My manager told us he would be gone all this week but he's here today.
6. I work with a woman who is digustingly sweet to her customers. That doesn't bother me - what bothers me is that the company always tells us to be like that and in reality you HAVE to be like that to grown adults just so they don't get super-pissed over something they have no right to be angry about in the first place. Why should I have to baby mature adults? Now, I generally follow the, "there's no excuse for rudeness" rule, so I'm pretty good on the phone and in person, but there's a difference between being rude and being blunt. If I have bad news to deliver and I'm blunt, my ass gets chewed, if I'm super nice about it the customer is generally patient and understanding. Why? It's the same information - your brain should be able to process it as the same thing. Nothing can change it, but since I didn't coddle them, they suddenly become unreasonable and demanding? Fuck that, I'm not treating anyone like a baby except babies. It's not MY problem if they can't handle it.
posted by blackoutperiod at 11:35 AM
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