1. Sometimes I need to transfer customers to another department, and if they are a nasty customer then out of curiosity I mute the phone and listen to see what happens. A lot of times they have to navigate their way through an automated phone system first. For example, the phone system will say, "Press 1 for English, 2 for Spanish" or "Press 1 if you're calling about your auto loan, 2 if you're calling about your insurance" or something to that effect. I'm astonished that 9 times out of 10 the idiots don't press anything - they just sit there quietly and wait. What the fuck people? Press something - you need to get to where you're going - and if you just don't want to speak to a live person then usually you can just continually press 0 and you will get somebody pretty quick. Either way you have to press something. People are so fucking stupid - they don't listen when they're asking for solutions to their problems.
2. I had a customer who bought a Cobalt 3 weeks ago and she said she was out of town for several days and let her teenage son and his friends go joy-riding in downtown Detroit. Her dumbass son locked the keys in the car so he called roadside assistance to come unlock the car. The window and weather stripping are so badly damaged that they need to be replaced and the customer is claiming that the locksmith did it. Yeah, let's see - your TEENAGE son and his friends were in downtown Detroit - you're right, it must have been the professional. Like nobody in downtown D-town isn't going to try to break into the vehicle with keys sitting in the ignition anyway.
3. I just handed a customer his ass. The guy was irate because it was taking a week to get his truck fixed because they had to order parts. He said, "I paid over $40,000 for this truck, it shouldn't take this long." I pointed out to him the fact that if a vehicle costs more, then logically you would be more likely to have to order parts because it would have less market share and therefore less demand and less availability of parts. He was actually just being ostentatious so that I wouldn't have any idea how small his dick is.
2. I had a customer who bought a Cobalt 3 weeks ago and she said she was out of town for several days and let her teenage son and his friends go joy-riding in downtown Detroit. Her dumbass son locked the keys in the car so he called roadside assistance to come unlock the car. The window and weather stripping are so badly damaged that they need to be replaced and the customer is claiming that the locksmith did it. Yeah, let's see - your TEENAGE son and his friends were in downtown Detroit - you're right, it must have been the professional. Like nobody in downtown D-town isn't going to try to break into the vehicle with keys sitting in the ignition anyway.
3. I just handed a customer his ass. The guy was irate because it was taking a week to get his truck fixed because they had to order parts. He said, "I paid over $40,000 for this truck, it shouldn't take this long." I pointed out to him the fact that if a vehicle costs more, then logically you would be more likely to have to order parts because it would have less market share and therefore less demand and less availability of parts. He was actually just being ostentatious so that I wouldn't have any idea how small his dick is.
posted by blackoutperiod at 10:24 AM
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