I just got off the phone with a Hummer customer from California (two big strikes against him already). Here's the breakdown of this guy's case:

*purchased the vehicle used with 20,000 miles
*purchased from a non-GM dealer
*gets no mainenance done at a GM dealer
*doesn't get any maintenance done on the vehicle at all
*no purchase history with GM
*vehicle is out of warranty by time and miles (60,000 miles)
*he cracked his transfer case and burned up his transmission because all the fluid leaked out
*the techs state it's due to lack of maintenance
*repair cost is $1904.30

This asshole thinks we're responsible. It's USED so we don't know what was done to it prior to his ownership and he doesn't even maintain it. Plus, he's 24,000 miles out of warranty - that's nearly the circumference of the Earth. If I told you that a vehicle was out of warranty and you said, "I don't give a fuck" and then proceeded to circumnavigate the globe, would you expect me to take responsibility for everything that would be wrong with that piece of shit when you're done? That's bullshit, but that's what these people do.