1. Customer calls and says, "I was driving on the highway and struck something and it bent my rim - is that covered under warranty?" Are you kidding me? Warranties guarantee a product against DEFECTS in manufacturing or workmanship. I told her 'no' and she contested, "It's not?" all whiny-like. Let's see - YOU ran over something and broke your shit and this is OUR fault how? An IQ below 80 may be considered functionally retarded, but I think that 100 should be considered functionally retarded because it seems to me that the average person is such.