1. Today is Tuesday. A customer ordered a Cadillac from the factory. The most detailed information we ever have for tracking that is whether or not it's been built and whether or not it's in transit. That's it. End of story. Once it's in transit the dealer has an idea of what day it should arrive. This asshole kept demanding that we give him more detailed information about when it will arrive. The dealer told him it should arrive between today and Friday. Again, today is Tuesday. This fucking prick says that he's a very busy man and that he needs to know the exact day and time it's arriving so that he can schedule around it to pick it up. If your time is so precious and constrained, then why did you order the vehicle this way? Why not buy one off the lot asshole? He demanded to speak with my manager (as if she'll have any different information). Fucking people.