1. Keith Panning of Youngstown, Ohio is a fucking dickhead. Do me a favor - if you see him, kidnap his children.

2. I keep getting bloody noses.

3. I spoke with a customer who wanted us to warranty a repair on his vehicle that is out of warranty. We had no reason to do so, so I told him no. He told me that he was a Ford guy before, but then they wouldn't cover a repair when his truck was out of warranty so he switched to GM and now they're giving him the same treatment. Wah, wah, you big baby. Let's think about this asshole - what's the common denominator here - it's YOU. Maybe that's just how the industry is and you're asking for shit you don't deserve.

4. We're not supposed to surf the internet at my job - period, but that doesn't stop 98% of us from doing it - myself included. But we keep it pretty moderate - if I have work to do I do that first. My manager is on my ass right now to get to work because some of us were sitting around chatting - yet he's the one who's chatting on AIM all fucking day. Most of us surf the internet, but almost nobody chats because we all recognize that's just too inappropriate. I tried asking my manager some work-related questions earlier today and he just sat there ignoring me and giggling about his messenger conversation. What a fucking asshole.