1. I hate when customers complain that they spent 'so much money' on their car and think that's any reason for them not to have problems. I had a lady this morning use that line, but when I asked her what was wrong with the vehicle she wasn't sure and had to read it off of the repair order because she didn't understand what it all was. You know, if I had spent 'so much money' on something I would take the time to understand what was wrong with it so that I would understand what the fuck rotors are and the fact that they wear out with time.

2. People don't seem to understand that when you call a customer service line everything has to be documented. That's why you're told, "This call may be monitored or recorded for quality assurance." So when I ask women for their names, 75% of the time it's, "Well, it's registered to my husband who is Dick Sack." Did I ask for his name? No - I asked for YOUR name. Try listening next time.

3. The ops manager here is one of those women that flutters her eyelids incessantly whenever you talk to her. I want staple her eyes open so that she has the confidence to be a bitch while looking me in the eye.